Last updated: August 1, 2026
We collect information you provide directly to us, such as account details, uploaded files, comments, and messages sent through the Service. We collect information when you register for an account, create or modify your profile, set preferences, sign up for or make purchases through the Services, and inquire about pricing, billing, and licensing. For example, you provide contact information (e.g., name or email address) and, in some cases, billing information thru Stripe (e.g., billing address, email address or name), when you register for the Services. You also have options to add a display name, profile photo, job title, and other details to your profile. We also keep track of your preferences when you select settings within the Services. You may also provide information to us when you integrate or link a third-party service with our Services. For example, if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what information may be disclosed to us or shared with our Services.
We use your information to provide, maintain, and improve SideComments, support collaboration features, secure accounts, and communicate with you about product updates and service notices. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites.
We do not sell your personal information. We may share information with trusted service providers that help us operate, provide, improve, integrate, customize, support, and market our Services, comply with legal obligations, or protect our rights and users. comply with legal obligations, or protect our rights and users. Users can opt in to using AI features, and we may share information with AI service providers to provide and improve those features. As such, it is important to review the privacy policies of the third-party AI services used. Contact us if you want to opt out of AI features or know more about our third-party AI services.
We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services including backups of your files and other data. Where we retain information to develop and improve our Services, we take steps to de-identify the information.
You may update account information through your account settings. You may also request access, correction, or deletion of personal data, subject to applicable law.
We use cookies and similar technologies to keep you signed in, remember preferences, and improve product performance and usability.
Our Service may include links or integrations with third-party services. Their privacy practices are governed by their own policies, not this one. We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, marketing, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under your acceptance of these and third-party terms and conditions.
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the "Last updated" date above. If the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s) and/or submit a request to delete your personal information
If you have questions about this Privacy Policy, contact us through the Contact page.